Help Center

A two-minute overview of the product and the key terms you'll see everywhere else in this help center.

The safe order to set up a new business and location, from account to a published QR code.

A safe end-to-end test that proves the customer flow and your dashboard work — and how to clean up after it.

Pick your kind of business from a card grid — barbershop, restaurant, school pickup, boarding, rooms — and get a working setup with the right workflow, services, and screens.

One page with your share links, live status, and this week's numbers — plus step-by-step guides that check themselves off as your setup progresses.

What the customer sees, what they must provide, and what happens right after they check in.

Choose what customers must provide, pause check-in, or require sign-in — all per location.

What customers are told about their data, how marketing consent is recorded, and the optional age confirmation.

Collect one reusable detail (vehicle, student, truck, apartment…) once and attach it to every ticket automatically.

How customers follow their place in line, cancel a check-in, release a resource early — and what to do about a lost link.

The live board where your team sees and moves every ticket — columns, live updates, and history.

Check someone in at the desk so they join the same queue as online customers.

Search past and present tickets, edit details, add notes, and finish tickets correctly.

What the "Suspected check-ins" panel means and how to confirm or delete entries safely.

Let checked-in customers signal your team ("call the server") and exchange short messages on their ticket — plus how to turn it on, configure it, and use it day to day.

The list customers pick from when they check in — add, edit, reorder, disable, or start from an industry template.

Pick the stages your tickets move through — the general flow or an industry preset — and switch safely.

Design your own stages, colors, and customer-facing messages when no preset fits.

Allow customers to advance or move their own ticket back — only for the steps you choose. Great for roll call / presence (Present ⇄ Away), self-seating, and "I'm back" toggles.

Email invitations, accepting an invite, and shared front-desk logins.

What Staff, Admin, and Owner can do at a location — and how business roles cascade to every location.

Download your location's QR code, print a ready-made flyer, or embed a check-in button on your website.

A read-only screen for your waiting room showing the live queue — with name privacy you control.

What resources are, how their automatic timed queues work, and how they differ from your main queue.

Create a room or equipment queue, set its reservation length, and publish its QR code.

Extend, end, or no-show reservations from the live resource board — and find past reservations.

Post a single code where people arrive; everyone joins one line and is assigned whichever room frees first — first come, first served across all of them.

Take-a-number queues served at numbered windows — what it is and when to choose it over the board.

Turn a location into a take-a-number operation and create its numbered windows.

The staff console for windowed locations, from taking a window to your last customer of the day.

Let one window hold several live tickets ("then #46 #47") and auto-fill free capacity from the line, so a counter never idles while the next customer walks up.

A take-a-number tablet for your lobby and the "now serving #A → Window 2" screen behind the counters.

Turn your service types into ranked groups with open/close gates — call Group 1, drain it, open Group 2 — like boarding an aircraft, from one console card.

When the line is moving fast, one big button completes the current customer and calls the next in the same beat — no per-ticket taps.

A staffer left without ending their shift and their window is stuck "away" with customers attached? An admin can release the seat and send its live tickets back to the head of the line.

Sign up, name your business, and get a working check-in page in a few minutes.

Create another location inside your business — each gets its own queue, QR code, team, and settings.

Adopt a standalone location you own into your business, or release one back to standalone.

The business console — live overview of every location, roll-up reports, shared branding, team, and settings.

Find customer records, view visit history, edit details, and delete on request.

Check-in metrics per location and across the business, plus the audit trail of staff actions.

What each plan includes, how the daily check-in and resource quotas work, and where to manage billing.

Start a plan, switch tiers, update your card or invoices, and cancel — all from the Plan page.

The different sign-in doors, resetting a password, and keeping shared devices safe.

How to reach SiteCheckin support from inside the app — try Ask AI or the help center first, then send a support request that reaches our team and gets a reply by email.

Symptom-by-symptom fixes for the customer side — can't check in, duplicate message, lost link, missing email.

Fixes for dashboard, permissions, invitations, windows, resources, and live-update issues.