Plans, quotas & limits
What each plan includes, how the daily check-in and resource quotas work, and where to manage billing.
Requires Business Admin to view; billing changes (subscribe, switch, cancel, quota boosts) are Owner-only
Open your business console → Plan (Plan & usage) to see your current plan, locations used, today's usage and each location's quota status. To change plans or update payment, see Manage your subscription.
What each plan includes
| Free | Starter | Pro | Business | |
|---|---|---|---|---|
| Price | $0 | $29.99/mo | $49.99/mo | $99.99/mo |
| Locations included | 1 | 1 | 3 | 5 |
| Check-ins / location / day | 15 | 75 | 150 | 300 |
| Resource reservations / location / day | 5 | 25 | 60 | 150 |
| Resources / location | 3 | 5 | 10 | 20 |
| People waiting per resource | 5 | 10 | 10 | 20 |
| Windowed (service-counter) mode | ✓ · 1 window | ✓ · 2 windows | ✓ · 5 windows | ✓ · 15 windows |
| Saved Check-in Information (Self + Assisted) | ✓ | ✓ | ✓ | ✓ |
Add-ons (with a paid subscription): extra locations at $19.99/mo each, and per-location quota boosts at +$9.99/mo per +50 check-ins/day. Need more than 300 check-ins/day, more than 5 locations, or a higher resource limit? Contact us.
Billing not switched on yet? Until SiteCheckin turns billing on, every business runs at the Business plan's limits at no charge — 5 locations, 300 check-ins per location per day, and so on. The Plan page shows "Billing isn't switched on yet". The Current plan card may still say Free; the limits that apply are the Business plan's, and the Quota column shows each location's real number.
How the daily check-in quota works
The quota counts real check-ins per location, per local calendar day — online check-ins and staff walk-ins alike. Suspected/flagged check-ins never count.
Have a busy day and go over? SiteCheckin keeps serving — up to double your quota — and emails the owners. You get up to 5 overflow days in any rolling 30 days; after that, new check-ins stop at the limit until the window clears or you upgrade. On the Plan page a location shows OK, Overflow N/5 or Capped.
At the limit, customers see "<name> is at capacity for today", and staff walk-ins are refused too ("At capacity…"). To take more that day, an Admin can raise a lower Max check-ins per day they set, or an owner can add a quota boost or upgrade.
Set your own daily maximum (per location)
Want to take fewer check-ins than your plan allows — say, a maximum of 10 today? A location Admin sets Max check-ins per day in Settings → Check-in options (on the Queue screen: Set up → Check-in form). Leave it blank to use your plan's limit. You can change it any time.
- It only lowers, never raises. A number above your plan's limit simply uses the plan limit.
- Overflow still works. Busy days past your max get the same overflow grace described above.
- The queue shows it filling up. The Check-ins today tile reads "N of max · your daily max" and turns amber from 80%. Admins get a Change link there.
Resource reservations are metered separately
Resource queues (rooms, equipment) have their own daily limit per location — see the table — separate from your check-in quota. It's a hard cap with no overflow and no self-serve boost; for a higher limit, contact us. Each resource also has a cap on how many people can wait for it at once.
Location limits and parking
Your plan sets how many active locations you can have. On the Plan page, Locations lists them with Park and Activate buttons (Admins and Owners). A parked location shows Paused, keeps all its data, and takes no new check-ins until you activate it again within your plan's allowance. See Add a location.
Managing your plan
Subscribing, switching tiers, buying add-ons, and cancelling all happen on the Plan page and the secure billing portal. See Manage your subscription.