Sign in, passwords & account security
The two ways to sign in (email account or business code + username), signing out, resetting a password, and keeping shared devices safe.
Two ways to sign in
- With your own account (owners and invited team members): go to /login and use your email and password, or Google if it's offered. With one location you go straight to it; with several you land on Home.
- With a business code and username (shared front-desk or booth logins, and setups we built for you): go to
/pre/login and enter the Business code (the name in your link —
sitecheckin.net/your-code), Username and Password. The same form is on /login under Have a business code and username instead?
There is one staff sign-in page for username logins. Old /your-code/staff/login links and bookmarks open it
with the code already filled in ("Sign in to <location>"), so you only type your username and password.
Customers don't sign in at all, unless a location requires it.
Where you land
Take-a-number locations open My booth (your word may be My window or My counter); line locations open the Queue. At a location with only one booth, opening My booth takes that booth for you.
Signing out
Open the account menu (your avatar, top-right) and select Sign out.
- Signed in with a username: you return to the staff sign-in page with your business code filled in.
- Signed in with your email account: you return to /login.
Password managers
The sign-in boxes are labelled so your browser fills Business code, Username and Password correctly. If it filled the wrong boxes from an older saved login (for example, your username in the code box), clear the fields, type them once, and let the browser update the saved login.
Forgot your password?
- Email account: on /login, select Forgot password? and enter your email. If an account exists you'll get a reset link (it expires after 30 minutes — request a fresh one if it's stale). Resetting signs you out everywhere else.
- Username login: ask a location Admin. They set a new one in Settings → Username & password logins (on the Queue screen: Set up → Team & logins) and select Update.
Signed in with a username and know your current password? Open the account menu → Account (Change my password). New passwords need at least 8 characters.
Good habits
- Prefer personal accounts over shared logins — actions and notes are attributed by name.
- Lobby screens, check-in tablets and door screens are login-free links; never leave a staff session signed in on a public device.
- Too many wrong tries pauses sign-in for a few minutes ("Too many attempts…") — wait, then try again.