Review suspected check-ins
What the "Suspected check-ins" panel on the board means and how to confirm or delete entries safely.
Available to Staff; deleting needs a Location Admin
This panel only appears when abuse protection is enabled for the platform and something was flagged.
When abuse protection is on, automated screening may flag a check-in that looks scripted (for example a burst from one connection). Flagged tickets:
- appear in an amber Suspected check-ins (N) panel at the top of the board — Dashboard on the classic menus, Live → Queue on the Queue screen — instead of in the columns;
- don't count toward your daily check-in limit — spam can never eat your allowance.
Each row shows the name, phone, time and why it was flagged.
What to do
- If it's a real customer (shared building Wi-Fi trips this occasionally): select Confirm real — the ticket joins the board normally.
- If it's junk: an Admin selects Delete and confirms. This permanently removes the entry.
When in doubt, confirm it — a real customer standing in your lobby matters more than a junk row, and confirming is always safe.