Understand resource queues

A resource is a bookable item or space at your location — a study room, printer, charger, court, or anything one person (or group) uses at a time while others wait. In the app they're called Rooms & equipment.

Where to find them

• Classic menus: Rooms & equipment in the sidebar — live status, adding and editing are all on that one page.
• Queue screen: Live → Rooms shows live status (the tab appears once you have a room). Admins add and edit rooms under Set up → Rooms & equipment (or Edit rooms → on the Rooms tab).

How a resource queue works

• Each resource has its own QR code (door sign) and its own line, separate from your main check-in queue.
• A customer scans it and joins the wait. Their status page shows their position live, plus an upper-bound estimate ("Your turn within ~40 min — by 3:40 PM at the latest") based on the current reservation's time left and the line ahead. It can only get shorter as people finish early. The join page shows the same estimate before they join.
• The moment the resource is free, the next person is assigned automatically — no staff action. Their page fills the screen with "It's your turn — Go to Room A" and they get an "it's your turn" email. Email is required for resource reservations by default, since it's the only way to reach someone who isn't standing there. An admin can change this under Settings → Check-in options (Require email for resource reservations).
• Each reservation runs on a timer you set (Minutes per person, 60 by default). The customer's page shows a live countdown with a "5 minutes left" warning; when time's up the reservation ends and the next person is assigned.
• Customers can end early with I'm done — release it on their page. Staff can extend, shorten, end, or mark a no-show at any time.

Your entrance QR on the Queue screen

On Queue-screen locations with rooms, your main entrance QR first asks What would you like? — Join the line (or Take a number at take-a-number locations), First free room (when the shared QR is on), or a specific room marked Free now, N waiting or In use. Your printed QR codes don't change. On classic menus, the entrance QR opens the check-in form directly and rooms are reached by their own door signs.

One shared QR for all of them (optional)

If your resources are interchangeable (three identical study rooms, four loaner laptops), an admin can turn on a shared QR: one code, one line, and each person gets whichever room frees first. The per-room codes keep working alongside it. See One shared QR for all your rooms.

Resources vs. your main queue

Your main queue is staff-driven — people move tickets. Resource queues are fully automatic — staff set the duration and the queue manages itself. A location can run both side by side.

• Reservations never appear on your main queue board, and never count toward your daily check-in quota or the check-in numbers in Reports.
• Each has its own Reservations history and report (on the Queue screen, the report is the Rooms tab of Reports).
• In History → Visits (Queue screen) or Tickets (classic menus), a Kind filter lets you show line tickets, room reservations, or everything. Queue-screen locations show everything by default; classic menus show line tickets by default.

Screens

Each room has a door screen (who has it, time left, who's next), and there's an All-rooms screen for a lobby TV. On the Queue screen both are listed under Set up → Screens & signs (as Rooms screen and Door screen — ).

Limits

Your plan sets three caps, per location: how many resources you can have, how many people can wait per resource (a hard cap — when full, new joins are politely refused), and a daily reservation quota shared across all your resources. Reservations are metered separately from your main check-in quota, so a busy room day never eats into your walk-in limit (and vice versa). Until billing is switched on, every business gets the Business plan's limits. See Plans, quotas & limits for the numbers.