Contact SiteCheckin support

Need a hand with SiteCheckin itself? You can reach our support team without leaving the app.

Try a quick answer first

Most questions have an instant answer, so before you send a request:

• Ask AI — if the Ask AI panel is on for your location, ask your question there. It answers from this help center and your location's settings (it can't see customer data or change anything).
• Search the help center at /help — setup, check-in, queues, rooms, QR codes, team, reports, and more.

Send a support request

If that didn't solve it, open Contact support. It's on every staff page of a location (not on Home or the business console):

• the account menu (your avatar, top-right) → Contact support,
• the page footer → Contact support,
• the bottom of the Ask AI panel → Contact support →,
• or the Contact support link at the bottom of the help center. Signed in with your account, it opens your location with the support panel open; otherwise it opens our general contact form.

The panel first offers ✦ Ask AI (when it's on) and Search the help center. To write to us, select Contact support →, then:

1. Enter a short Subject.
2. Pick a Category (Billing, Bug, How-to, Feature request, Other) and a Priority (Low, Normal, High, Urgent).
3. Describe the issue in How can we help? — for a bug, include the steps that lead to it.
4. Select Send request.

You'll see "Thanks — your request has been sent." Our team replies to the email on your sign-in — you can reply to that email any time to add more detail. On a shared username login there may be no email on file, so put your email address in the message.

How many can I send?

There's a generous daily limit to keep things tidy: up to 10 requests per person per day and 30 per location per day (plus a short pause if you send more than 5 within 10 minutes). If you see "You've reached today's support-request limit" (or "This location has reached today's support-request limit"), you've hit that cap — for anything urgent in the meantime, email support@sitecheckin.net directly.

What we can see

A request includes your name, your email, your role, which location and business you're in, your plan, the app version, the page you were on, and your browser type — just enough context to help you quickly. It never includes your customers' information.

Prefer email?

You can always email us directly at support@sitecheckin.net. If you don't see the in-app "Contact support" option, it hasn't been enabled for your business yet — email works in the meantime.

This isn't the customer chat

"Contact support" reaches SiteCheckin (the company) about the product. It's separate from the on-ticket customer ↔ staff messaging your location can offer its own customers — see Message customers — Call for help & ticket chat.