Tracking links, lost links & customer cancellation

The status page

After checking in, customers see a live page with Your number and a large YOUR STATUS panel: the current status in big type, coloured by stage, with one plain-language line saying what it means. The headline at the top follows where they are — You're checked in!, It's your turn, You're being taken care of, All done — thank you, or Your number was skipped. The page changes by itself the moment staff move the ticket — no refreshing — and catches up as soon as they come back to it on their phone.

The same link is emailed to them (View my status) so they can close the page and come back any time.

While they wait, the page shows:

• Take-a-number locations — how many People ahead of you and an estimated wait. With priority groups, it says when their group hasn't been called yet.
• Rooms and equipment — their place in line and when their turn will come at the latest.
• Lines — their place in line and an estimated wait.
• 🔔 Alert me when it's my turn — one tap turns on a sound and vibration for that moment (phones only allow sound after a tap). It works while the page is open.
• While you wait: See our menu / Order ahead — if the location added a menu or order-ahead link.
• ✉ Get email updates — if they didn't give an email at check-in (you can turn this off in check-in settings).

When it's their turn, the page fills the screen with It's your turn and where to go — Go to Booth 1 now (or Window 1, Counter 2…), Go to Room A, or the stage's own message such as "Your table is ready — please see the host stand now" — and the browser tab title changes. With Alert me on, it also plays a sound and vibrates. Rooms show a Time left countdown and a 5 minutes left warning.

When the visit is over, the page says so and offers Check in again (or Take a new number after a skipped number). The reference code is in small print at the bottom.

If your location lets customers move their own ticket, the page shows those buttons around the status instead — see self-service moves.

Call the team or send a message

If the location has turned on customer communication, buttons at the top of the status page let the customer reach staff without leaving their spot:

• 🙋 Help — opens a short list of reasons (for example Request help, or a restaurant's Call server / Water refill / Request the bill). Tapping one flags the ticket for the team; the page then shows when a team member has acknowledged it.
• 💬 Message — opens a panel for short back-and-forth messages with staff (each conversation has a message limit). Staff replies appear live; an unread badge shows on the button while it's closed.

These appear only when available on your account and enabled for the location. Staff setup and day-to-day use is covered in Message customers — Call for help & ticket chat.

Customer cancellation

While a ticket is still in its first stage, the status page shows Cancel my check-in (with a confirm). After staff have engaged the ticket, the button is gone and the page tells the customer to ask the front desk — this prevents someone cancelling mid-service by accident. After cancelling, the page offers Check in again.

Releasing a room early

While a room or item is assigned to them, customers can select I'm done — release it on their status page. The next person in line is assigned automatically within seconds.

Lost the link?

• If they gave an email, the link is in their "You're checked in" email.
• If they check in again with the same phone number (or the same email, if they skipped the phone), they're shown You already have an active check-in and their existing ticket — the built-in recovery path.
• Staff can find the ticket by name, phone or email and help from there — classic menus: Tickets; Queue screen: History → Visits.