Work a window — claim, call next, breaks & shift end

My window (or My booth, My counter…) — the screen take-a-number staff work from, from taking a window to your last customer of the day.

Available to Staff (with a staff account at the location)

My window is named with your location's word — My booth, My counter… When you sign in to a take-a-number location you land on it. On the Queue screen layout it's the first tab under Take-a-number in Live; on the classic menus it's in the sidebar.

Start your shift

Select Take Window 1 (or whichever is free). A window can only be held by one person; if a colleague just took it, you'll be told and can pick another.

Only one window? (for example a single conference booth) Opening My window takes it for you — you'll see "You're at Booth 1 — visitors are called to you". After End shift it stays released until you tap Take again, so checking the line later never re-opens it by accident.

Serve customers

Select Call next (it shows how many are waiting) — the first person in line is called to your window, the now-serving board shows it, and their phone shows a full-screen "It's your turn — Go to Window N now".
When they arrive, select Start serving. If they don't appear: No-show, or ↩ Back to queue (returns them to the line — maybe they stepped out).
When finished, select Done, then Call next again. The big ✓ Done — #N button does the same in one tap — see Rapid one-tap serving.

To call a specific person out of order, use Call next to them in the Waiting line (shown when your window has room for another customer).

Each person in the waiting line also has Details (their ticket) and Cancel (removes them and tells them on their phone; you stay on My window). If call for help is switched on and a visitor taps Call for help, a red 🙋 Needs help badge appears next to them. Tap it to open their ticket and Acknowledge; it shows blue (🔵 Helping) until you select Mark attended.

If customer chat is on, each ticket has a 💬 shortcut that shows a count when the customer has written. See Message customers.

A ticket's own page only offers closing moves (Done, Cancel visit, No-show, depending on the stage), plus Reactivate if a ticket was closed by mistake — that puts the customer back in line. Calling and serving happen on My window so the board stays in sync.

See every window

On the Queue screen layout, with two or more windows, My window also shows All windows — who is at each one, what number they're serving or calling, and who's on a break or away. Admins see Release on a colleague's window (see Force-release a stuck window).

The Queue tab (or sidebar item) shows everyone waiting and being served. It is view only.

Breaks and ending your shift

On break keeps your window reserved but stops new calls to it; I'm back resumes.
To move to another free window, use Switch to: (shown when no one is at your window).
End shift releases the window for anyone else (it doesn't sign you out). If you still have a customer, finish them first (Done or No-show) — nobody gets silently abandoned.

If you walk away without ending your shift

My window quietly signals "I'm here" while it's open. If it goes silent (closed laptop, crashed browser), your window is marked away after about two minutes and released after about ten. Any customer at your window goes back to the front of the line and is called again by the next free window. Nothing is lost — but End shift is the polite exit.