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Priority groups (boarding-style calling)

Turn your services into ranked groups with open/close gates — call Group 1, drain it, open Group 2 — like boarding an aircraft, from one card on My window.

Any staff can open/close groups; Location Admin turns the feature on and orders the services

Take-a-number (windowed) locations only. Off by default — pure first-come-first-served until you opt in.

What it does

With priority groups on, your services become ranked groups — their order in your services list is the rank. Each group has a gate: only open groups are called, in rank order, so a late Group 1 arrival is still called before Group 2. People with no service ("General") are always callable, after the groups.

  • The board's Now calling strip shows which groups are open ("Not started — please wait for your group" before the first one opens).
  • A customer whose group isn't open yet sees "You're in . Calling hasn't started for your group yet" on their phone — no position, no need to line up. It updates the moment their group opens.

Turn it on

  1. Open Manage windows → Serving options (on the Queue screen: Set up → Manage booths, kiosk & what they're called →).
  2. Tick Priority groups (boarding-style calling by service type) and select Save.
  3. Put your services in order with ↑ / ↓ in Your services (in Settings; on the Queue screen, Set up → Services & stages). Top of the list is Group 1.

Run a session like a gate agent

  1. On My window, find the Group calling card. Each group shows how many are waiting and Calling or Not called yet.
  2. Select Open on Group 1 (or Open next group). Serve until it drains.
  3. Select Open next group — the next group joins the callable line. Repeat. Each group also has its own Open / Close button.
  4. Close all resets the gates for the next session. Waiting customers keep their place.

Gate changes reach every customer's phone and the board right away, and with auto-call on, a newly opened group starts flowing to free windows by itself.

Staff-only tiers

In Your services, switch a service from 👤 Customer to 🔒 Staff-only to hide it from public check-in and the lobby tablet — staff assign it instead. That's how you run a real priority tier without customers picking it themselves.

On Queue-screen locations, Reports → Take-a-number adds a By group table while priority groups are on.

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