What SiteCheckin does — and the words we use

SiteCheckin gives your customers a way to join a line before they're standing in it. They scan a QR code (or open a link), fill in a short form — no app, no account — and watch their place in line live on their phone. Your team runs the whole queue from one live screen.

The three ways to serve people

Every location picks one main style, and can add rooms to either:

1. 🧾 Line — staff move each visitor through a few stages (for example waitlisted → seated, or dropped off → ready). Fits most businesses.
2. 🎫 Take-a-number — visitors wait for their number; staff at booths, windows or counters call the next one.
3. 🚪 Rooms & equipment — visitors wait for a space or item (a study room, court, charger); it's assigned to them automatically and frees itself on a timer. Works alongside either style.

The public How it works page (/how-it-works) lists common uses under each style, each with a Set this up link (and, where available, See how it works and Try it live).

Key terms

• A Business contains one or more locations, a shared team, and one subscription plan.
• A Location is a place where customers join a queue — a shop, branch, office, or library.
• A Ticket (also called a visit) is one customer's place in a queue. Every ticket gets a short number for the screens (like #12) and a longer reference code (like 260730-ABC-012) for records and search.
• A Workflow defines the stages a ticket moves through — for example Online check-in → Arrived → In progress → Complete → Closed.
• A Resource is a room or item belonging to a location. Each runs its own automatic, timed queue.
• A Window is a staffed service point in a take-a-number location. Each location chooses its own word for it — Window, Counter, Booth, Desk, Station or Door — and staff work from My window / My booth (and so on) to call the next number.
• The lobby screen (also called the display board) is a read-only screen for your waiting area. The check-in tablet (kiosk) is a take-a-number tablet for people without a phone.

Two menu layouts

You may see one of two menus, depending on the location:

• The Queue screen — the newer layout, used by new sign-ups: Live (your queue, booths and rooms as tabs), History, Reports, Activity and one Set up item. See The Queue screen.
• Classic menus — separate items such as Dashboard, Walk-in, Tickets, Customers and Settings.

The features are the same; only where you find them differs. Articles in this help center say where each layout puts things when they differ.