Roles & permissions
What Staff, Admin, and Owner can do at a location — and how business roles cascade to every location.
Location roles
| Ability | Staff | Admin | Owner |
|---|---|---|---|
| Work the queue (dashboard, walk-ins, tickets, notes) | ✓ | ✓ | ✓ |
| Customers: edit & delete records | ✓ | ✓ | |
| Services, settings, workflow, QR codes | ✓ | ✓ | |
| Invite & manage team | ✓ | ✓ | |
| Reports & activity history | ✓ | ✓ | |
| Manage owners, delete the location, billing | ✓ |
Business roles
A business role automatically grants a role at every location in that business:
- Business viewer — business-level reports only; no queue access.
- Business admin — acts as Admin at every location, plus adds/removes locations and manages the business team.
- Business owner — acts as Owner everywhere, plus plan/billing and deleting the business.
Roles are additive: if someone has both a direct location role and a business role, the higher one wins at that location. Roles in one business grant nothing in any other business.