Manage active reservations

The live rooms page

• Classic menus: select Rooms & equipment in the sidebar.
• Queue screen: select Live, then the Rooms tab. (At a glance also shows every room — free or in use, minutes left, how many waiting.)

Each room's card shows who's In use (with time left) and its Waiting list, live.

• +15m / +30m / −15m — change the current reservation's remaining time.
• End now — finish it immediately; the next person is assigned automatically.
• No-show — the assigned person never appeared: frees the room and records a no-show.
• Assign now — appears on waiting people when the room is free (normally it assigns automatically).
• Remove — take someone off the waiting list.
• Details — open that person's visit page.

If you use the shared QR, its Waiting for any room list sits above the room cards. When a room is free you can pick it and select Assign to hand it to someone in that list; you can also Remove them.

Customer requests and messages

If call for help is on, a red 🙋 Needs help pill shows on anyone who asked for help (blue Helping once acknowledged) — tap it to open their visit. If ticket chat is on for your location, each person in use or waiting has a 💬 shortcut — it blinks with a count when they've written. New messages also appear in a 💬 New messages list at the top of the page, naming who wrote. Both update live; opening the chat marks it read. A room visit's page has a breadcrumb back to the rooms page.

Reservation history & search

Use the Reservations tab (next to Rooms & queue at the top of the rooms list) to search past reservations by name, phone, email or room, and filter by room, status, or dates.

On Queue-screen locations, room reservations also appear in History → Visits (the Kind filter chooses line tickets, rooms, or everything). On classic menus, Tickets shows line tickets by default; pick Rooms & equipment in its Kind filter to include reservations.

Admins also get a Report tab: totals, average length, hours used, a daily chart and a per-room breakdown. On Queue-screen locations it opens Reports → Rooms (see Reports & activity history).

Troubleshooting

• "The next person isn't being assigned" — check the room isn't turned off (shown as (disabled)) and whether the current reservation has really ended (look at the countdown). Assignment normally happens within about 20 seconds of a room freeing.
• "The queue says it's full" — the room's waiting-list cap from your plan was reached. People must wait for the line to shrink; staff can also remove stale entries.