Manage active reservations

The live resource board

Select Resources in the sidebar. Each resource card shows who's In use (with time left) and the Waiting list, live.

• +15m / +30m / −15m — adjust the current reservation's remaining time.
• End now — finish it immediately; the next person is auto-assigned within seconds.
• No-show — the assigned person never appeared: frees the resource and records it honestly.
• Assign now — jump a waiting person in when the resource is free (normally automatic anyway).
• Remove — take someone off the waiting list.

Reservation history & search

Use the Reservations tab (in the resource sub-navigation) to search past reservations by name, phone, email, resource, status, or date — reservations are deliberately kept out of the main ticket search. The Report tab shows totals, average length, hours used, and a per-resource breakdown.

Troubleshooting

• "The next person isn't being assigned" — check the resource isn't disabled, and whether the current reservation is actually finished (look at the countdown). Assignment normally happens within ~20 seconds of a spot freeing.
• "The queue says it's full" — the per-resource waitlist cap was reached (a plan limit when billing is enabled). People must wait for the line to shrink; staff can also remove stale entries.