Manage your subscription

Everything about billing lives on your business console → Plan. Payments are handled securely by Stripe — SiteCheckin never sees or stores your card number.

If the Plan page says "Billing isn't switched on yet," there's nothing to subscribe to: your business runs at the Business plan's limits at no charge until billing goes live, and the steps below apply from then.

Start a plan

1. Open Plan in your business console.
2. On the tier you want (Starter, Pro, or Business), select Subscribe.
3. You're taken to a secure Stripe checkout page. Enter your email and card details and confirm.
4. You're returned to the Plan page, which updates to your new plan within a few seconds.

Every paid plan starts with a 14-day free trial — you won't be charged until the trial ends, and you can cancel any time before then at no cost. While on trial the plan shows a Trial badge and a Trial ends date.

Switch plans (upgrade or downgrade)

On the Plan page, select Switch to <plan> on a different tier and confirm. The change is prorated — Stripe credits or charges the difference on your next invoice. You'll see "Plan change requested" and the page refreshes to the new plan on its own (usually a few seconds). To move to Free, cancel in Manage billing.

Downgrading to a smaller plan? Check its limits first. If you have more active locations than the new plan includes, the owners get an email and the Plan page's Locations card says to park the extras (or upgrade) before a date 14 days out. After that, the newest locations beyond your plan pause automatically. Parking is fully reversible and nothing is ever deleted — use Park and Activate on the Plan page any time, within your plan's allowance.

Update your card, view invoices, or cancel

Select Manage billing ↗ on the Plan page. This opens the secure Stripe customer portal, where you can:

• update or add a payment method,
• download past invoices and receipts,
• and cancel your subscription.

If a payment fails, the plan shows Payment past due — update your payment method in Manage billing to keep your plan.

What happens when you cancel

Cancelling schedules your plan to end at the end of your current paid period (or trial) — you keep your plan until then. The Plan page shows "Cancels on <date> — your plan moves to Free then." On that date your business moves to the Free plan. Changed your mind? Reactivate any time via Manage billing.

Add-ons

With an active subscription you can add capacity without changing tiers:

• Quota boost — more check-ins per day on one location (+$9.99/mo per +50/day). In Today's usage by location, enter the extra amount next to that location and select Save; you confirm the recurring charge (Approve & apply) before it applies.
• Extra locations — beyond your plan's included count ($19.99/mo each). This isn't self-serve yet — contact us, or upgrade your plan.

Good to know

• Billing actions (subscribe, switch, cancel, quota boosts) are Owner-only. Business Admins can view the Plan page and park or activate locations.
• Invoices and receipts always live in the Manage billing portal — that's your billing history.
• Questions about an invoice or a refund? Contact us.