How customers join the queue

A customer scans your QR code or opens your location link. Your location's page shows your name, any public notice, and a live estimated wait (rooms locations show how many rooms are free); they select Check in online and fill a short form. No app and no account are needed; it typically takes under 30 seconds.

One QR for the line and your rooms: on a Queue screen location that has rooms, the form is preceded by What would you like? — join the line (or take a number), First free room → (when your shared room QR is on), or a specific room marked Free now, N waiting or In use.

Wording follows your style: at a line location the form is titled Check in and the button says Check in. At a take-a-number location it's titled Take a number ("we'll call you to a booth when it's your turn" — using your word: window, counter, booth…) and the button says Get my number.

What they're asked for

• First name — required. Last name is optional.
• Mobile phone — required by default. It's also how duplicate check-ins are prevented. You can make it optional in check-in settings (email then takes over duplicate protection).
• Email — required by default, because it delivers their ticket number and live tracking link. You can make it optional in check-in settings.
• What do you need? — a service to pick, only when you offer two or more (a single service is attached automatically).
• Additional info — an optional notes box.
• Anything else you set up: an address, an age confirmation, or Saved Check-in Information.
• An optional, never pre-ticked marketing opt-in, and a short line saying your business uses their details to manage their spot (details).

What happens next

• They land on a page saying You're checked in! with Your number (like #12) and a large YOUR STATUS panel, plus how many people are ahead of them and an estimated wait. They can tap 🔔 Alert me when it's my turn for a sound and vibration when they're called.
• The wait on your location page, the check-in form ("If you join now: about N min") and the status page is the same live estimate: their place in line times your recent average service time, labeled as a guide.
• They get an email with the same number and a View my status link that re-opens their live status any time.
• When it's their turn they get an "It's your turn" email (and a text, if they opted in to texts where they're offered): when they're called to a booth or window, their table or order is ready, a room is assigned — or, in the default line flow (Online check-in → Arrived → In progress), when you Start task.
• The page updates by itself as staff move their ticket.
• If they try to check in again with the same phone (or the same email, if they skipped the phone) while still in line, they're shown You already have an active check-in and their existing ticket instead of a second one.

People without a phone can take a number from a check-in tablet (kiosk) at take-a-number locations — see Set up the kiosk & now-serving board.

When check-in is paused or off

• Paused: your page shows "Check-ins are paused right now — please check back shortly."
• Off: your page shows "Online check-in is currently closed."

Cancelling

While the ticket is still in the first stage (before staff engage), the customer can select Cancel my check-in on their status page. After that, they're asked to see the front desk. See Tracking links, lost links & customer cancellation.