Force-release a stuck window
A staffer left without ending their shift and their window is stuck "away" with customers attached? An admin can release the seat and send its live tickets back to the head of the line.
Requires Location Admin
The situation
A staffer claimed a window, then left — laptop closed, shift over, no "end shift." The window shows away, and any customers already called to it are attached to a seat nobody is working.
Fix it in one tap
- Go to Manage windows. Each window shows who holds it and whether they're available, on a break, or away.
- On the stuck window, use Force release (admins only).
The seat is freed, and every live ticket attached to it is recalled to the head of the line — the next staffed window picks them up first, so the customers who were closest to being served stay closest. The action is audited with how many tickets were recalled.
An idle window (no session, no tickets) treats Force release as a friendly no-op — safe to tap when you're not sure.