Understand windowed mode
Take-a-number queues served at numbered windows — what it is and when to choose it over the board.
Windowed mode turns a location into a take-a-number operation: customers get a number (from a lobby kiosk, the QR code, or the front desk), staff sit at numbered windows (counters, desks, stations), and each free staffer calls the next number to their window. A big now-serving board shows the lobby who's up and where to go.
Board mode vs. windowed mode
| Board mode (default) | Windowed mode | |
|---|---|---|
| Staff work from | a column board | a personal window console |
| Who serves whom | staff pick tickets | next-in-line is pulled automatically |
| Fits | shops, salons, clinics, restaurants | government counters, banks, service desks, ticket offices |
A location runs one or the other as its main queue (resources keep working in both). Turning windowed mode on switches the location to the take-a-number workflow; you can switch back any time.
The customer experience
Take a number → watch the board (or their phone — the kiosk ticket screen shows a scan-to-track QR) → "It's your turn — please go to Window 3" → served. The status page shows their position and a soft wait estimate while they wait.